Privacy Policy

Last updated: 23 August 2026

PS Love Jess respects your privacy and is committed to handling your personal information carefully and transparently.

This Privacy Policy explains how PS Love Jess collects, uses, stores and discloses personal information when you visit www.pslovejess.com.au, place an order, make an enquiry, interact with PS Love Jess on social media or purchase from us at an in-store event.

In this policy, “PS Love Jess,” “we,” “us”, and “our” refer to PS Love Jess, a small business based in Melbourne, Victoria, Australia.

1. Personal information we collect

The personal information we collect depends on how you interact with us. It may include:

- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Local pickup information
- Order and transaction details
- The products and personalisation options you select
- Names, initials, dates, messages, logos, artwork, or other information supplied for personalisation
- Information included in custom or bulk-order enquiries
- Messages, emails, reviews, and other correspondence
- Information you provide through social media
- Payment status and limited payment information supplied by our payment providers
- Website usage information, such as your browser, device, IP address, pages visited, and interactions with the website
- Any other information you choose to provide

Please do not provide sensitive personal information unless it is genuinely necessary for your order or enquiry.

2. How we collect personal information

We may collect personal information when you:

- Visit or use our website
- Create or place an order
- Enter personalisation information
- Contact us by email or through our website
- Request a custom, corporate or bulk-order quote
- Purchase from us at an in-store event
- Communicate with us through social media
- Subscribe to marketing communications, if available
- Enter a promotion or competition
- Leave a review or provide feedback

Our website and connected service providers may also collect certain technical information automatically through cookies and similar technologies.

3. Why we collect and use personal information

We may collect, hold and use your personal information to:

- Process, personalise, and fulfil your order
- Take and confirm payment
- Arrange delivery or local pickup
- Provide order updates and tracking information
- Respond to questions, enquiries, and custom order requests
- Prepare quotes for corporate, team, or bulk orders
- Contact you if information about your order is incomplete or unclear
- Provide customer service and resolve problems
- Maintain business, accounting, and taxation records
- Detect or prevent fraud, misuse, and security issues
- Operate, maintain, and improve our website
- Understand how customers use our website
- Send marketing communications where you have requested them or where otherwise permitted
- Comply with legal and regulatory obligations
- Protect our rights and the rights of our customers

If you do not provide the information needed to process an order, we may be unable to complete or deliver it.

4. Personalisation information

Information supplied for personalisation is used to create your product and manage your order.

Please only provide personalisation information that you are authorised to provide. If you submit another person’s name, photograph, logo, artwork, or other personal information, you confirm that you have permission to use and share it for this purpose.

We may retain order and personalisation details for record-keeping, customer service, or reordering purposes, subject to our legal obligations and normal retention practices.

5. Payments

Online payments are processed using secure third-party payment services, including Stripe and any other payment option displayed at checkout.

At in-store events, card payments may be processed using Square.

Payment providers collect and process payment information under their own privacy policies and security practices. PS Love Jess does not receive or store your complete credit or debit card number.

We may receive limited information from a payment provider, such as your name, contact details, payment status, transaction amount, and limited card information.

6. Delivery

We may provide the information necessary to deliver your order to Australia Post or another delivery provider. This may include your name, delivery address, email address, telephone number, and tracking information.

Delivery providers handle this information according to their own privacy policies.

If you select local pickup, we use your contact information to notify you when your order is ready and provide collection instructions.

7. Service providers and disclosure

We do not sell or rent your personal information.

We may disclose relevant information to trusted third parties that help us operate the business, including:

- Squarespace, which hosts and operates our website and online store
- Stripe and other payment providers available at checkout
- Square for payments made at in-store events
- Australia Post and other delivery providers
- Squarespace Email Campaigns, which we use to manage email subscriptions and send marketing communications
- Cloud storage, accounting, and business-administration providers
- Accounting and professional advisers
- Website analytics, security, and technical service providers
- Government agencies, regulators, courts, or law-enforcement bodies where required or authorised by law

We aim to disclose only the information reasonably necessary for each provider to perform its services.

8. Overseas data handling

Some service providers used by PS Love Jess, including website, payment, email, analytics, and cloud-service providers, may store or process information outside Australia.

Depending on the provider and service, information may be processed in countries including the United States and other locations where those providers or their service partners operate.

These providers have their own privacy policies and data-handling practices. While we take reasonable care when selecting services, privacy laws in other countries may differ from Australian privacy laws.

9. Cookies and website analytics

Our website may use cookies and similar technologies to:

- Enable the shopping cart and checkout
- Remember selections and preferences
- Maintain website security
- Understand website traffic and usage
- Improve website performance and customer experience
- Support connected services and social-media features

Some cookies are necessary for the website to function. Others may be used for analytics or optional features.

You can manage or block cookies through your browser settings. Blocking certain cookies may affect how the website, shopping cart, or checkout operates.

10. Marketing communications

If you subscribe to receive marketing emails, we may collect and use your name, email address, subscription preferences, and information about how you interact with our emails.

We use Squarespace Email Campaigns to manage our mailing list and send information about products, offers, seasonal collections, and business updates. Squarespace may process and store subscriber information on our behalf in accordance with its own privacy practices.

We will only send marketing communications where you have subscribed, otherwise consented, or where sending them is permitted by law.

You can unsubscribe at any time by selecting the unsubscribe link included in the email or by contacting hello@pslovejess.com.au.

After unsubscribing, we may retain limited information needed to record and respect your request. Unsubscribing from marketing will not prevent us from sending necessary messages about an order, payment, delivery, local pickup, or enquiry.

11. Social media

If you contact or interact with PS Love Jess through Facebook, Instagram, or another social media platform, that platform may collect and handle your information according to its own privacy policy.

Information posted publicly on social media may be visible to other users. Please avoid posting order details, addresses, or other private information publicly.

12. Photographs, reviews, and customer content

We may photograph completed products and use those photographs on our website, social media accounts, advertising, and other promotional materials as examples of our work.

These photographs may show the personalisation applied to a product, including a first name, initials, short message, business name, or design. We take reasonable care not to display private contact information, delivery details, payment information, or other information that is not relevant to showing the product.

If you do not want your completed product photographed or used for promotional purposes, please contact us before your order is completed.

If you see a photograph of your product that you would prefer us not to use, please contact hello@pslovejess.com.au. We will consider the request and, where reasonably practical, remove the photograph from promotional material under our control.

If you provide a photograph, review, or testimonial directly to PS Love Jess, we may use it for the purpose for which it was provided. Please ensure you have permission from anyone identifiable in content you submit.

13. How we store and protect information

Personal information may be stored through Squarespace, payment providers, email systems, cloud services, accounting records, and other business systems.

We take reasonable steps appropriate to a small business to protect personal information from loss, misuse, interference, unauthorised access, alteration, and disclosure.

However, no online service, email system, or method of electronic storage is completely secure, and we cannot guarantee absolute security.

14. How long we keep information

We retain personal information only for as long as reasonably needed to:

- Complete orders and provide customer service
- Maintain business, accounting, and taxation records
- Resolve disputes and respond to enquiries
- Meet legal and regulatory obligations
- Protect against fraud or misuse

When information is no longer reasonably required, we will take reasonable steps to delete, destroy, or de-identify it where practical and legally permitted.

15. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.

Please email hello@pslovejess.com.au with enough information for us to identify you and understand your request.

We may need to confirm your identity before providing access or making a correction. In limited circumstances, we may be unable to provide access, including where doing so would affect another person’s privacy, or where access may be refused by law. If this occurs, we will explain the reason where appropriate.

16. Privacy complaints

If you believe your personal information has been mishandled, please contact:

PS Love Jess‍
Email: hello@pslovejess.com.au‍
Website: www.pslovejess.com.au‍

Please describe your concern and include any relevant details. We will acknowledge your complaint and aim to investigate and respond within a reasonable timeframe.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

17. Data breaches

If a privacy or security incident occurs, we will take reasonable steps to contain and assess it.

Where the Notifiable Data Breaches scheme or another applicable law requires notification, we will notify affected individuals and the relevant regulator as required.

18. Children’s privacy

Our products may be purchased for children, but our website is intended to be used by adults.

Parents and guardians should avoid providing unnecessary personal information about children. If you believe a child has provided personal information without appropriate permission, please contact us.

19. Third-party websites

Our website may contain links to third-party websites, including social media, delivery, and payment services.

PS Love Jess is not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing personal information.

20. Changes to this policy

We may update this Privacy Policy when our business practices, service providers, or legal obligations change.

The latest version will be published on our website with the updated date shown at the beginning of the policy.

21. Contact us

For questions, requests, or complaints concerning privacy, please contact:

PS Love Jess‍
Email: hello@pslovejess.com.au‍
Website: www.pslovejess.com.au‍